Fort Myers
ITSM Insights Meetup
No fluff. No sales pitches. No certification hard-sell. Just real IT pros having honest conversations about making IT work better — Southwest Florida style.
Real Conversations.
Real Takeaways.
The Fort Myers ITSM Insights Meetup is a laid-back, zero-pressure gathering for IT service management professionals — help desk leads, ITSM managers, IT directors, and anyone trying to make IT deliver more value to the business.
Zero Sales Pressure
No vendor pitches. No certification hard-sells. No "just want to quickly mention our product." This is a community space — full stop.
Practical Takeaways
Every session focuses on real wins you can apply Monday morning — quick improvements, honest lessons, and ideas that actually work in the real world.
Connect Locally
Meet other IT pros from right here in Southwest Florida. Share war stories. Find your people. Build relationships that go beyond the event.
Beginners Welcome
You don't need an ITIL certification or years of experience. If you care about making IT better, you belong here. We start from day one at every event.
Want to Present?
Got a win, a lesson, or an idea worth sharing? We love member-led talks. Reach out to Ryan — the bar is just "useful to someone in the room."
Monthly Rhythm
We're building a consistent monthly gathering — so this isn't a one-and-done. RSVP for May and be part of shaping what this community becomes.
Hosted by Ryan Holzer
Ryan has spent 20+ years inside IT service teams — running help desks, rebuilding broken processes, and helping growing businesses stop firefighting long enough to actually improve. He holds the ITIL Expert certification. He runs Tideline Insights, a boutique ITSM consultancy.
Ryan started the Florida ITSM Insights Meetup series because he couldn't find a local space for real practitioner conversations — so he built one. No fluff. No sponsors with agendas. Just IT pros helping each other get better at the work.
What You’ll Walk Away With
Tickets Flow. Nothing Changes. — a 35-minute practitioner session grounded in ITIL 4’s Continual Improvement practice.
A practical method for identifying the highest-leverage improvement opportunity in your environment — without a formal assessment or a consultant.
How to track improvement initiatives without a ServiceNow license or a dedicated process manager. Works in a spreadsheet. Works on day one.
Three metrics any SMB IT team can pull from their existing ticketing system to demonstrate improvement — and make the case for more resources.
Why reactive IT teams stay reactive — and the one structural change that gives your team space to actually improve instead of just survive.
Every session ends with a structured group discussion. You’ll leave with one concrete, actionable next step — not a slide deck you’ll never open again.
The CI Blueprint: Identify → Baseline → Execute → Measure → Standardize. A repeatable model lightweight enough for a two-person IT team — no tooling, no budget, no project plan required.
Session content subject to refinement — core themes confirmed, specific examples may evolve.
Event Details & Agenda
Our first gathering — come early, meet the room, and leave with at least one idea you can actually use.
Venue & Details
Wrap ~7:15 PM
2031 Jackson St, Fort Myers, FL 33901
View on Google Maps →
Questions about parking or accessibility? Email ryan@tidelineinsights.com
Evening Schedule
PM
PM
PM
PM
Ready to Join?
This is Kickoff #1 — the founding cohort. The people in the room help shape what this community becomes. We keep it to 12 so the conversation stays real and everyone gets heard. RSVP takes 60 seconds. No spam, ever.
Frequently Asked Questions
The Meetup Is Free. Going Deeper Is Optional.
These free community events are organized and sponsored by Tideline Insights — an ITSM consulting practice that transforms reactive IT departments into strategic business engines, without the enterprise price tag or the 12-month timelines.
Every session covers phase-based recommendations for building a continual improvement program. When your team is ready to move from ideas to execution, Tideline Insights can guide you through every step — gap assessments, roadmaps, process design, and hands-on implementation support.
How Tideline Insights Helps After the Meetup
- Turn session quick-wins into a structured continual improvement roadmap
- ITIL 4 practice gap assessments and phase-by-phase implementation guidance
- Process design for service desk, incident, change, and problem management
- Tool advisory — ServiceNow, Jira Service Management, Freshservice, and more
- Flexible engagements — no long contracts, no bloated retainers